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A good testing process, including accurate and comprehensive reporting on testing results, can improve communication with employees, customers, and other end users about your company's commitment to accessibility and foster a culture of continuous improvement.

One of the first steps in improving accessibility in the workplace is getting a clear idea of what ICT is being used, and whether it has any accessibility barriers.

Accessibility can be confusing and complex, but it is possible to measure what you are achieving, and doing that will reinforce the value of your accessibility work and let you understand and communicate about your progress.

What type of executive should spearhead your accessibility initiative? And how can you, as an internal accessibility advocate, recruit such a leader? PEAT suggests three easy action steps to get you on the right path.

Once developed, a solid, comprehensive business case can serve as an important tool in justifying your company's accessibility initiative and communicating about it, both internally and externally.