Example 8: Digital Assistants

Help employees perform work alongside digital assistance

digital assistant

AI digital assistants can help all employees—including those who have disclosed or undisclosed disabilities—find resources, complete documents, get support and provide translation services for multilingual workforces. Such AI digital assistants can utilize a variety of user interfaces ranging from chatbots, interactive voice applications, and digital humans.

Organizations should consider Equitable AI Principles when they procure and implement AI digital assistants. Questions to ask include:

  • Is the AI digital assistant designed to support employees who communicate in different modes (e.g., speech, text, etc.) and in different languages (e.g., English, Spanish/Other Non-English languages, sign language, etc.)?
  • How well does the AI digital assistant understand non-standard speech patterns, or speech with accents?
  • Does the AI digital assistant offer more time for responses, or offer a way to opt out and get support from another human employee?
  • Has the quality of the AI digital assistant support been tested on people with a variety of physical, sensory or cognitive disabilities?
Continue to the Equitable AI Playbook